— FAQs —
What is your shipping policy?
Apparel and Accessories
Items are custom-made. We do not currently offer expedited shipping. New orders are processed in about 7-10 business days. The processing time does not include the shipping time. Once shipped, your tracking number will be emailed to you. We are processing orders as quickly as possible. If you have any questions, send an email to iamcarmenene@gmail.
Important
We are NOT responsible for post office issues relating to lost/stolen packages and/or incorrectly provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered,” then it becomes the responsibility of the post office, not that of The Authentic Empowerment Studio, LLC, Carmen Rene Enterprises, or Be You & Co.
What is your Privacy Policy?
The Authentic Empowerment Studio, LLC, Carmen Rene Enterprises, LLC, and Be You & Co. respect your concerns about privacy. When you are on the Carmen Rene Enterprises, LLC, The Authentic Empowerment Studio, LLC, or Be You & Co. site and are asked for personal information, you are sharing that information with only Carmen Rene Enterprises, LLC, The Authentic Empowerment Studio, LLC, Be You & Co and its representatives. Neither company will disclose or share any of your personal identifiable information (PII). However, we may collect information about your online activities to provide you with advertising about products and services tailored to your interests.
We do not sell or otherwise share PII about you except as described in this privacy policy. We may share your PII with our affiliates and subsidiaries and, our service providers who perform services on our behalf, such as order fulfillment, customer support, payment processing and data analytics. We do authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
Carmen Rene Enterprises, LLC, The Authentic Empowerment Studio, LLC, or Be You & Co may also disclose account information in special cases when requested by a legal entity or if legal action is involved. As a company, we operate with integrity and will abide by all rules and regulations according to the law.
What is your Refund Policy?
If your item is defective or damaged, we accept returns within 30 days of your purchase. To be eligible for a return, your item must be unused and unopened. It must also be in the original packaging. Refunds or exchanges will not be offered after 30 days. Items will be refunded, minus shipping and handling, and will be based on the purchase price. For example, if you request a refund on an item that was on sale, your refund will be the sale price minus shipping and handling.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days which is dependent upon your financial method and/or institution. All banks are different in terms of processing refunds. If for any reason you have not received your refund within a week of approval, please check your bank account and call your bank. If you’ve contacted your bank and you still have not received your refund yet, please contact us at iamcarmenrene@gmail.com
What is your exchange policy?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at iamcarmenrene@gmail.com for exchange instructions.
What are your terms and conditions?
Authentic Empowerment Studio, LLC, Carmen Rene Enterprises, or Be You & Co are designed for a general audience, and by accessing these sites, you are indicating your acknowledgment and acceptance of these terms of use. These terms of use are subject to change by Authentic Empowerment Studio, LLC, Carmen Rene Enterprises, or Be You & Co at any time at its discretion. Please consult these terms of use regularly.
We ask individuals of legal age, according to law, for access to any of our sites. To access this site or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this site that all the information you provide on this site will be correct, current, and complete. If Authentic Empowerment Studio, LLC, Carmen Rene Enterprises, or Be You & Co believes the information you provide is not correct, current, or complete, we have the right to refuse your access to this site or any of its resources and to terminate or suspend your access at any time, without notice.
By accepting these terms and conditions you agree that Authentic Empowerment Studio, LLC, Carmen Rene Enterprises, or Be You & Co or its representatives WILL NOT be liable for improper use of any incidental (direct or indirect) use of any products listed on the site or through any approved vendors. You agree that Authentic Empowerment Studio, LLC, Carmen Rene Enterprises, or Be You & Co. or its representatives will have NO liability in connection with any unauthorized use resulting in loss or damages; You agree to use products as directed. You agree to holdAuthentic Empowerment Studio, LLC, Carmen Rene Enterprises, or Be You & Co and sister company Blissful Essential or its representatives harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site.
What form of payment method do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and AfterPay.
How can we contact you?
Send an email to iamcarmenrene@gmail. Please allow 24-48 hours for a response.
What are your hours of operation?
Monday - Friday, 8 am-5 pm, EST.